Scaling Craft Services & Catering for Netflix Through Operational & Financial Leadership
- Client
- Netflix, Mexico
- Industry
- Entertainment & Media
- Services
- Finance Audit and Business Strategy
Context
Netflix productions require world-class craft services and catering to support cast and crew through long days and demanding schedules. The scale and complexity of on-location operations—coupled with high expectations for quality, variety, and reliability—create unique challenges for any vendor.
Our engagement focused on bringing operational rigor, financial discipline, and leadership best practices to a craft services and catering program that needed to scale without sacrificing quality or control. The goal was to reduce cost variability, improve team performance, and position the operation for sustained growth across multiple productions.
The Challenge
- High turnover and difficulty retaining skilled craft services staff
- Unclear growth path and inconsistent performance across productions
- Inefficient operations and cost structure
- Limited visibility into financial and operational metrics
- Need for scalable processes that could support multiple concurrent productions
The client needed a partner who could embed operational and financial leadership to stabilize the program and set it up for long-term success.
The Insight
Our analysis showed that the craft services and catering operation had strong potential but was held back by fragmented processes, unclear accountability, and a lack of regular financial and operational reviews. Talent was there, but structure and governance were not.
We identified that introducing clear roles, standardized reporting, and periodic reviews would create the discipline needed to reduce costs, improve retention, and grow revenue—while maintaining the high-touch service that productions expect.
The Strategy
Enhanced Craft Services & Catering
Redesigned menus, sourcing, and service standards to balance quality with cost control. Introduced seasonal and production-specific options that improved satisfaction while reducing waste and variability.
Team Design & Training Leadership
Restructured roles and responsibilities to clarify accountability. Implemented training and development paths to improve retention and create a pipeline for key positions.
Operational & Sales Reviews
Established regular operational and sales reviews to track performance, identify issues early, and align the team on priorities. This created a rhythm of continuous improvement and clearer communication with the client.
Financial & Audit Reviews
Put in place disciplined financial tracking and periodic audit reviews. This provided visibility into true costs, highlighted areas for savings, and ensured compliance and control as the operation scaled.
Results
Cost & Efficiency
-10%
Reduction in operating costs
-8%
Lower cost per employee
Zero
Increase in client complaints
Growth & Revenue
+37%
Increase in revenue
+25%
Growth in market share
How we produced impact
By embedding operational and financial leadership directly into the craft services and catering program, we created a repeatable model that reduced costs, improved retention, and drove revenue growth. Regular reviews and clear accountability allowed the team to iterate quickly and maintain the high service standards that Netflix productions require. The result was a more scalable, efficient, and predictable operation that could support multiple productions without sacrificing quality.
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