Terms and Conditions

1. Acceptance of terms

These Terms and Conditions ("Terms") govern your use of the website gonzalezcastroconsulting.com and any consulting or advisory services you engage through it. The services are provided by Francisco González Group INC., a Delaware corporation ("Company," "we," "us," or "our"). By accessing the site, booking a session, or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use the site or our services. We may update these Terms from time to time; continued use after changes constitutes acceptance of the revised Terms.

2. Services description

We offer consulting and advisory services in operations, finance, and strategy. Our offerings are structured in three tiers:

• 30-Minute Strategy Call: A free introductory call to assess your situation and determine fit. No obligation.
• Strategy & Operations Advisory: Hourly advisory sessions for focused strategy, operational review, financial analysis, and actionable recommendations. Pricing and booking are as stated on the site (e.g. via Calendly).
• Fractional Operations & Finance Leadership: Project-based or retainer engagements for embedded leadership: P&L audit, operating model design, cost restructuring, team and KPI frameworks, and market entry planning. Scope and fees are agreed in a separate statement of work or engagement letter.

Specific deliverables, timelines, and fees for paid engagements will be set out in a written agreement or confirmation (e.g. Calendly booking, proposal, or SOW) and are incorporated into these Terms by reference where applicable.

3. Payment terms

All fees are quoted and payable in United States Dollars (USD). Payment for bookable sessions (e.g. Strategy & Operations Advisory) is typically collected at the time of booking through our scheduling and payment platform, Calendly (and any integrated payment processor). For fractional or project-based engagements, payment terms will be specified in the applicable engagement agreement (e.g. deposit and milestone payments, or monthly retainer). You are responsible for any taxes (other than our income taxes) that may apply to your purchase or use of our services. Late payments may incur interest at the rate specified in the engagement documents, or if none, at 1.5% per month or the maximum rate permitted by law, whichever is less.

4. Cancellation and refund policy

For paid sessions booked through Calendly (or similar): if you cancel or reschedule at least 24 hours before the scheduled start time, you are entitled to a full refund. Cancellations or no-shows with less than 24 hours' notice may result in forfeiture of the fee at our discretion. For fractional or project-based engagements, cancellation and refund terms will be set out in the relevant engagement agreement. To request a refund that meets these conditions, contact us via the contact form on the site or the email associated with your booking.

5. No guarantee of results

Our advice and recommendations are based on our experience and the information you provide. We do not guarantee any particular business outcome, revenue increase, cost reduction, or other result. Outcomes depend on many factors outside our control, including your implementation, market conditions, and third-party actions. You are solely responsible for decisions you make and how you use our advice.

6. Confidentiality of client data

We treat your business and financial information as confidential. We will not disclose your confidential data to third parties except (a) as necessary to perform the services or as you direct, (b) to our advisors or service providers under confidentiality obligations, (c) as required by law or valid legal process, or (d) with your consent. We will use reasonable measures to protect your data. You agree to provide accurate information and to notify us of any restrictions on use or disclosure you require. Nothing in these Terms obligates either party to disclose information that would violate law or a separate confidentiality obligation.

7. Intellectual property

All content on gonzalezcastroconsulting.com (text, graphics, logos, layout, and other materials) and all deliverables, frameworks, templates, and work product created by us in the course of providing services (excluding your pre-existing materials and your confidential data) are owned by Francisco González Group INC. You receive a limited, non-exclusive license to use deliverables solely for your internal business purposes in connection with the engagement. You may not resell, sublicense, or publicly distribute our deliverables or site content without our prior written consent. Any pre-existing materials you provide remain yours; you grant us a license to use them as needed to perform the services.

8. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claims arising out of or related to these Terms or the services (whether in contract, tort, negligence, or otherwise) shall not exceed the total amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim, or, if the claim relates to a specific engagement, the amount paid for that engagement. In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business opportunity, even if advised of the possibility of such damages. Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the maximum extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Francisco González Group INC., its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the site or our services, (b) your breach of these Terms, (c) your violation of any law or third-party right, or (d) any content or data you provide to us. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification; you will cooperate with us in asserting any available defenses.

10. Independent contractor status

Francisco González Group INC. (and any individual consultant performing the services) is an independent contractor, not your employee, agent, or partner. Nothing in these Terms creates a joint venture, partnership, or employment relationship. We are solely responsible for our taxes, insurance, and compliance with laws applicable to our business. You do not have the right to direct or control the manner or means by which we perform the services, except as to deliverables and timelines agreed in writing.

11. Governing law

These Terms and any dispute arising out of or related to them or the services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12. Dispute resolution and arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Delaware (or another location mutually agreed in writing). The arbitrator's award shall be final and binding, and judgment may be entered in any court of competent jurisdiction. The prevailing party may recover its reasonable attorneys' fees and costs. You and we each waive any right to a jury trial and to participate in a class or representative action. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for violations of intellectual property or confidentiality.

13. Payment processing and PCI compliance

Payments for bookable sessions are processed through Calendly and its integrated payment providers. We do not store your full credit card number on our servers. Calendly and its payment processors are responsible for handling cardholder data in accordance with applicable payment card industry (PCI) standards. By paying through the links on our site, you agree to the payment provider's terms and acknowledge that we are not responsible for the security of the payment processor's systems. For questions about a specific charge, contact the payment provider or us via the contact form on the site.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision, and these Terms shall be construed as if such provision had never been included, to the fullest extent permitted by law. The parties shall negotiate in good faith to replace the invalid or unenforceable provision with a valid one that most closely reflects the original intent.

15. Contact

For questions about these Terms, contact us via the contact form on gonzalezcastroconsulting.com.